Contact us
What is it about?
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I cannot get into my account
Tell us the email address you signed up with and what happens when you try to sign in.
Email about my account -
A job check or CV result looks wrong
Send the job (or its link) and what you expected to see. Describe it first; we will ask for your CV only if we need it.
Email about a resultSigned in? You can also report it as a bug: open Help in the menu and choose Report a bug.
You are signed in, so we can fill in your email and technical details for you.
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Something is broken or slow
Mention your device and browser, and whether the delay was opening the page, typing, or waiting for a result.
Email about a problemSigned in? Quickest is to report it as a bug: open Help in the menu and choose Report a bug.
You are signed in, so we can fill in your email and technical details for you.
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I am writing from a school
Put your school’s name in the subject line so we can find your account quickly. We reply within 24 hours on working days, or can call you back. Not a customer yet? Book a demo and we will walk you through it.
These buttons open your email app. Your message is sent only when you send the email. Or write to support@nextroles.org directly.
What happens next
You send it
Nothing leaves your device until you press send in your own email app.
We reply by email
Schools get a reply within 24 hours on working days. Everyone else gets a reply as soon as we can.
We sort it, or say what is next
If it is a bug, we tell you. If we need more, we will say exactly what and why.
Keep personal details to a minimum.
Do not include passwords or attach a full CV unless support asks for it. Describe the issue first so we can help you choose the next step.